Shipping policy

At Covella Jewels, every order is carefully packaged to ensure your jewellery arrives beautifully and securely. Please review our shipping policy below before placing your order.

Processing Times

• All orders are processed within 1–3 business days (excluding weekends and holidays).
• You will receive an email confirmation with tracking details once your order has been dispatched.
• During peak times (such as new collection launches, Black Friday, and holiday periods), processing may take slightly longer.

Shipping Options

We currently ship within the UK only.

Please note: delivery times are estimates and may vary depending on the courier and destination.

Lost or Delayed Parcels

If your parcel is delayed or lost in transit, please contact us at info@covellajewels.com and we will work with the courier to resolve the issue. While we are not liable for delays outside our control, we always aim to support our customers in locating their order.

Address Accuracy

Please ensure your shipping details are correct at checkout. Covella Jewels cannot be held responsible for parcels delivered to an incorrect or incomplete address provided by the customer.

Order Tracking

Once your order has been dispatched, you will receive tracking details by email. Please allow up to 24 hours for the tracking to update.